Support Options

Technical Support Services
No two organizations are alike, and technical support requirements vary according. Secure Elements offers two support levels to meet its customers needs.

Platinum

• Maximum one-hour response time to all inquiries
• Dedicated technical support staff member
• On-site survey and evaluation visits by a Secure Elements sales engineer every six months
• Full telephone and email support 24x7x365
• Full use of the web-accessible Secure Elements knowledge base

Silver

• Maximum two-hour response time to all inquiries
• Full telephone and email support during regular business hours, excluding holidays
• Full use of the web-accessible Secure Elements knowledge base

Each of these service levels provides the ability to obtain support through:

• Telephone:   The best method for obtaining support for critical or time-sensitive issues.
• Email:   An ideal method of support for questions that are not time-sensitive.
• Knowledge Base:  This offers the ability to find answers to by accessing and searching the knowledge base on the web. The knowledge base is constantly being updated, and serves as a comprehensive source for frequently asked questions and tips and techniques for using our products.